Need help right now?
What’s gone wrong?
What’s covered
- Burst and leaking pipes
- Leaks from boilers, cylinders and radiators
- No heating or no hot water
- Overflowing toilets and cisterns
- Making safe, then a proper repair
When to call
- 01Water is coming through a ceiling or light fitting
- 02You can't stop a leak at the source
- 03No heating or hot water with vulnerable people in the home
- 04The boiler is leaking or making unusual noises
Do you do emergency call-outs?
Yes, for leaks, lost heating and serious problems, as long as Mike can get to you. Call rather than message for anything urgent.
What should I do while I wait?
Turn off the water at the stopcock (often under the kitchen sink), switch off electrics near the leak, and catch what you can. The 'What's gone wrong?' helper walks you through it.
I can smell gas. Should I call you?
No. Call the National Gas Emergency line on 0800 111 999 straight away, open windows and don't use switches. Once it's made safe, Mike can do the repair.
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Other services
Leak, boiler or bathroom? Call Mike.
Straight answers, fair prices, and a local engineer who turns up when he says he will. Send a photo on WhatsApp for the quickest reply.
